KYC Policy
This is the KYC Policy of Jetstream Point Ltd. (owner and operator of www.tigrabit.com).
The Company adheres to and complies with “Know Your Customer” principles, which aim to prevent financial crime and money laundering through client identification and due diligence. It explains how, when, and why we verify the identity of every customer who uses any TigraBit-branded website or mobile app.
We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per the money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type:
SDD — Simplified Due Diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds.
CDD — Customer Due Diligence is the standard for due diligence checks, used in most cases for verification and identification.
EDD — Enhanced Due Diligence is used for high-risk customers, large transactions or special cases.
1. Website Use & Policy Updates
By opening an account or placing a wager, you agree to this KYC Policy. The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user of www.tigrabit.com. We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework. We may review and amend it at any time; updates take effect when posted on tigrabit.com. Continued use after posting means you accept the new version.
2. Why We Verify Customers
We collect and verify personal information to:
Meet licence and AML/CFT obligations.
Prevent money-laundering, terrorist-financing, and fraud.
Ensure customers are 18+ and gambling is legal in their jurisdiction.
Protect the integrity of our games and community.
3. Information We Collect for KYC
Category | Typical Items |
Identity | Full name, date of birth, nationality |
Government ID | Passport, national ID card, driver’s licence |
Proof of Address | Utility bill, bank/credit-card statement (< 3 months old) |
Selfie / Liveness | Real-time photo matched to ID |
Financial Source | (EDD only) Bank statement, payslip, crypto-wallet history |
Device / Location | IP address, device ID, VPN-check results |
We receive these directly from you, from trusted KYC vendors and—where legally permitted—from publicly available or third-party sanction/PEP databases.
3.1. Guideline for the “KYC Process”
1) Proof of ID
a. Signature is there
b. Country is not one of the following Restricted Countries:
Austria
France and its territories
Germany
Netherlands and its territories
Spain
Union of Comoros
United Kingdom
USA and its territories
All FATF Blacklisted countries
Any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority
c. Full name matches client’s name
d. Document does not expire in the next 3 months
e. Owner is over 18 years of age
2) Proof of Residence
a. Bank Statement or Utility Bill
b. Country is not one of the above Restricted Countries
c. Full name matches client’s name and matches Proof of ID
d. Date of issue: Within the last 3 months
3) Selfie with ID
a. Holder is the same person as in the ID
b. ID document is the same as in section “1” (photo and ID number match)
4. Verification Levels & Triggers
Level | When You Complete It | What We Ask For | Why It Matters |
Level 1 – Basic Profile | At sign-up / first deposit | Name, residential address, date of birth | Opens your account & birthday perks |
Level 2 – ID Check | Before first withdrawal or when deposits > $100 | Clear scan or photo of passport/ID/driver’s licence | Confirms age & identity |
Level 3 – Proof of Address | Deposits > $2,500 OR on request | Utility bill, bank/credit-card statement, tenancy agreement etc. | Confirms where you live |
Level 4 – Source of Funds | Deposits or withdrawals > $10,000 or high-risk triggers | Recent payslip, tax return, crypto ledger, etc. (< 6 months) | Proves funds are legitimate |
5. Ongoing Monitoring
We reassess risk every 30 days and whenever behaviour changes (large wins, rapid deposits, new devices). KYC files are refreshed as follows:
Level 1 → at least every 3 years
Level 2 → annually (aligned with licence renewal)
6. What Happens If You Don’t Verify
Until verification is complete, we may:
Block deposits or bonuses
Freeze withdrawals
Suspend or close your account after repeated reminders
Attempts to circumvent KYC (e.g., multiple accounts, VPN from restricted country, forged documents) will result in permanent closure and reporting to the FIU-Comoros.
7. Data Retention & Security
KYC and transactional records are stored for at least 5 years after account closure, or longer if ordered by the regulator.
8. Sharing & Reporting
We may share KYC data:
With the GCA or FIU-Comoros during audits or for Suspicious Activity Reports
With our contracted KYC/AML service providers bound by strict confidentiality
With law-enforcement or courts when legally compelled
We never sell KYC data or use it for unrelated marketing.
9. Your Rights
When the KYC process is unsuccessful, the reason is documented, and a support ticket is created. The ticket number and explanation are communicated to the user.
You may:
Access or correct KYC data via Account → Settings or by emailing support@tigrabit.com
Object to processing based on legitimate interest (may restrict service)
Request deletion once legal retention periods expire