Responsible Gaming

Version 1.0 · Effective 31 May 2025

TIGRABIT.COM

1 Introduction

Jetstream Point Ltd. (“TigraBit,” “we,” “our,” “us”) is committed to providing an entertaining yet safe gaming environment. This Policy explains the tools, processes, and resources we use to help players gamble responsibly and the steps you can take if gambling stops being fun.

2 Guiding Principles of Responsible Gaming

  • Player Protection
    • Age checks, KYC, AML/CTF screening, account-based limits
  • Informed Choice
    • Clear game odds/house-edge info, real-time balance & wager history
  • Harm Minimisation
    • Deposit/wager/loss limits, time-outs, reality-check pop-ups
  • Self-Help & Support
    • 24/7 support, links to external counselling services
  • Data-Driven Monitoring
    • Behavioural analytics to flag risky play and trigger outreach

3 Recognising Problem Gambling

You may have a gambling problem if you:

  • Spend more time or money than you intended.
  • Chase losses or gamble to relieve stress/debt.
  • Neglect work, studies, or relationships.
  • Feel guilt, anxiety, or irritability when not playing.
  • Hide gambling activity or borrow to fund play.

4 Player-Controlled Tools

4.1 Financial Limits

Set daily, weekly, or monthly caps on:

  • Deposits (crypto-equivalent at time of credit)
  • Total wagers
  • Net losses

Limits are effective immediately and cannot be raised for 24 hours (cool-off) but can be lowered any time.

4.2 Time-Out (Short Break)

Suspend betting for 24 hours, 1 week, or 1 month; reinstatement is automatic after the chosen period.

4.3 Self-Exclusion

Blocks all betting activity for 1 day, 1 week, 1 month, 6 months, or permanently.

  • Initiate via Account › Player Protection or email support@tigrabit.com.
  • A 24-hour cooling-off email confirms activation.
  • During exclusion you cannot log in; withdrawals require contacting Support.
  • Attempted duplicate accounts will be detected and closed.

5 Closing Your Account Permanently

Email support@tigrabit.com with subject “Permanent Closure”. The account is irreversibly disabled once final balances are withdrawn.

6 Underage & Third-Party Protection

  • 18+ Only: age-verification on registration and at withdrawal.
  • Parents/guardians are advised to install website-blocking and wallet controls (e.g., Net Nanny, Qustodio) if minors use the same devices.

7 Staff Training & Monitoring

  • All customer-facing staff receive annual Responsible-Gambling & AML training.
  • Behavioural-analytics flags (e.g., rapid deposits, extended play) trigger proactive “RG check-ins.”
  • Accounts may be limited or suspended if harmful play is detected.

8 Self-Exclusion with Other Operators

We strongly recommend applying equivalent exclusions at all gambling sites you use. National services such as GamStop (UK) or Spelpaus (Sweden) provide multi-operator bans where available.

9 External Help & Counselling

BeGambleAware (Global)

www.begambleaware.org

Gambling Therapy / Gordon Moody (Global)

www.gamblingtherapy.org

Responsible Gambling Council (Canada)

www.responsiblegambling.org

GamTalk (US & Global)

www.gamtalk.org

10 Policy Review

This Policy is reviewed annually or when regulatory requirements change. Material updates are announced on the Website and by email.